Frequently Asked Questions
What is our return policy?
All auction sales are final.
What are our standards for authenticity?
Please read the Authenticity page.
What is our policy with respect to grading services?
We guarantee all items to be authentic. Due to the inherent subjectivity of grading services, we cannot guarantee the grade that any of our items will receive from a 3rd party grader.
Who has to pay sales tax?
Residents of Nevada must pay 8.1% sales tax on all purchases. Sales tax can be waived with a signed resale certificate.
What forms of payment do we accept?
Accepted forms of payment are check, money order, and wire transfer for all lots. We will only accept payment by visa/mastercard and paypal for auction purchases under $500 with a 3% surcharge. American Express is not accepted. For all retail sales from our store (non-auction items), we will accept visa/mastercard and paypal.
Do we ship internationally?
Yes. Shipping rates internationally and to Alaska and Hawaii will be handled on a case by case basis. However due to the cost of shipping outside the lower 48 states, shipping charges may run quite a bit more than domestic shipments.
Do we accept consignments? What is the minimum value?
Please review the consignments page for consigning information. As a general rule of thumb, we are looking for consignments with an individual value of $250 and higher.
Do we buy items outright?
Yes. Please email us with details of what you'd like to sell or call 855-450-5500 or 702-800-4912 from 9am-5pm Pacific Time Monday through Friday.
How do your auctions work?
Please review the auction process details on our Auction Intructions page.
Do I need to register to place a bid?
Yes, you need to register one time and then you'll be all set for future auctions. Register here.
How do I know how my bid is doing?
If you are outbid during the auction, you’ll receive an automated email informing you of the current bid and you will have the opportunity to raise your bid. Please be aware that internet issues in general can cause delays in receiving these emails, and some email programs may divert our automated auction emails to the spam folder. It’s your responsibility to check the site directly for the status of your items and not to rely solely on the emails.
How high should I bid?
Our minimum bids are set according to our cost, and the price at which each item sells is determined solely by the demand and number of bids in a particular auction. Because of this, it is very difficult to estimate where a particular piece might sell. In every auction, there are many pieces that sell well above "market" value, as well as many that sell well below "market" value. If you’re hunting for bargains, you can find them but at the same time, if an item is in high demand, than you may end up paying more for it.
What is the best way to place a bid?
Bids can be made directly on the website or by phone(see phone#s at top of this page). Please note that you must speak with a live representative from Albersheim’s to place a bid by fax(702-924-3838) or US mail. If you send your bid via US mail or fax(702-924-3838), we can't guarantee that they'll be received in a timely manner.
How do I know if I won?
Within 48 hours of the end of our auction, we will notify all winning bidders of their auction wins and amounts. At that time, we will calculate the full amount, including premium, applicable taxes, insurance, and shipping charges. Do NOT call us immediately after the auction to find out if you've won as this will only slow down the process. In order to notify our customers promptly, we must spend the time immediately after the auction to reconcile sales, close all open bid items, and invoice our customers. Winning bidders will be invoiced via email and US mail.
Do you do private sales?
We do many private sales, often purchasing pieces specifically for our customers, and searching around the globe to seek specific pieces our customers have requested. If you have not done so already, please fill out a want list with us, so we know which pieces to offer to you.
Do you have sales?
We occasionally send out emails with “make an offer” sales. If you would like to receive these notices, please be sure to send us your email address. Use the contact page to send us your information.
Do you do appraisals?
We occasionally do appraisals for high worth estate collections. The cost of such an appraisal is very high as it typically involves overnight travel and several days of work.
Full contact information: Contact
Full Auction instructions and Policies: Instructions